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Website FAQs
1. How do I Register so that I can access the restricted areas of the web site?
A: To begin, access to the protected areas of this website are restricted to community members.  Only current residents will be able to register. 

If you have not registered previously, start by clicking on the Sign In link in the upper right hand corner of the web page.

On the Sign In page, the first sentence contains the link you need:  'If you are new to the service, click Sign Up to receive a password to the private and secured portions of the site.'  Click on 'Sign Up'

     Step #1: Enter Your Name and Address

     Step #2: Create Your Sign In Name and Password

     Step #3: Indicate Your Preference For Receiving Correspondence

     Step #4: Accept the Terms of Service

NOTE:  You must be listed in the community directory with an email address in order to sign-up to use this service.  If you are a new homeowner and you are having difficulty signing up, please contact the site administrator.

   
2. I've already registered but I have forgotten my password.  Can you email me my password?
A: First, click on Sign In in the upper right hand corner of the screen.

At the bottom of the page you will see: 'If you have forgotten your sign in name and/or password click Forgotten Sign In and Password.'  Click on Forgotten Sign In and Password'

Type in your email address in the space provided. Click the Email My Password button and we'll search for it in our database. If we find a match, we'll email your Sign In Name and Password to you.  If your email address has changed and you no longer have access to that account, contact the site administrator to have your account reset.

   
3. How can I change my username and/or password?
A: To change your username and/or password, Sign In to the site as usual.

Click on Directory in the menu on the left of the screen and find your listing in the directory.

Below your name click on the Edit Sign In Information button.  Type in the Sign In Name you want to use (if different) and type in your preferred password.

Click Save

NOTE:  Your Sign In name must be unique.  Email addresses work best.

   
4. Who do I need to call to get my Directory listing updated?
A: The website is designed to give you the ability to update and maintain your listing yourself.  Got a new email address?  Want to add information on you pet?  Had a new baby?  Simply log onto the site as usual, go to your listing in the Directory and using the Add and Edit buttons, make whatever changes necessary.

Tip:  You can use the Directory Display checkboxes to control what information is visible to other members within the directory.  If you want your cell number to be available for use in case of emergency but not visible to everyone, simply uncheck the box to the right of the number.  Now the Board has access to this number in the event of an emergency, but other members do not.

Tip 2: Have a hobby or interest you would like to share with others in the community like scrap booking or the Cincinnati Reds?  Enter it into the Interests box.  To find others who might be interested in joining your scrap booking club or taking those Reds tickets you can't use, simply do a Search.  It's easy as that.

   
5. What about entering children's information and birthdates?
A: It is up to each individual member what information they want to share.  The Directory is password protected so your information is safe.  The decision to include this information on the website was a natural extension of our printed directory.  Having the information on-line is designed to make it easier for parents to help their children connect with others their age in the neighborhood.

Tip:  When you enter your child's birthday, place the year of birth in the Interests box.  Then, when you want to find other children in the community of the same age simply do a search using your child's birth year.  All those families with children who were born the same year will be returned.

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